At LOFENT INDIA LIFE, customer satisfaction is our top priority. We aim to provide a smooth and hassle-free return experience.
Customers can request a return within 7 days of delivery if the product is damaged, defective, or incorrect. To be eligible, the product must be unused, in its original packaging, and accompanied by the original invoice or proof of purchase.
To initiate a return, customers must contact our support team with clear images or videos of the issue within the return period. Once the request is reviewed and approved, our team will guide you through the return process.
After receiving the returned product, it will undergo a quality inspection. If approved, the refund will be processed within 5–7 business days to the original payment method.
In case of prepaid orders, the refund will be credited back to the same account. For Cash on Delivery (COD) orders, customers may be asked to provide bank details for refund processing.
Please Note:
- Products damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.
- Returns without prior approval will not be accepted.
- Shipping charges are non-refundable unless the issue is from our side.
- Replacement may be offered instead of a refund, depending on product availability.
We are committed to ensuring a fair and transparent process, so you can shop with confidence at LOFENT INDIA LIFE.