1. Free Shipping
We offer FREE shipping on ALL orders across India. There is no minimum order value required. We deliver via Shiprocket, Delhivery, and Bluedart networks.
2. Delivery Timelines
| Location Type | Estimated Delivery | Courier Partner |
|---|---|---|
| Metro Cities (Delhi, Mumbai, Bangalore, etc.) | 2-3 Working Days | Bluedart / Delhivery |
| Tier 2 Cities | 3-4 Working Days | Shiprocket / Delhivery |
| Tier 3 Cities & Towns | 4-5 Working Days | Shiprocket |
| Remote / Rural Areas | 5-7 Working Days | India Post / Shiprocket |
*Timelines are working days and exclude Sundays and public holidays.
3. Order Processing Time
Orders are processed within 24-48 hours of payment confirmation. Orders placed on Sundays or public holidays are processed the next working day.
4. Tracking Your Order
- You'll receive an SMS with tracking number within 24-48 hours of dispatch
- Track your order at Order Tracking Page
- You can also WhatsApp us your order number for live status
5. COD (Cash on Delivery)
COD is available pan-India. COD orders may take 1-2 extra days for verification. Prepaid orders are prioritized and dispatched faster.
6. Failed Delivery
If delivery fails (customer not available), our courier partner will attempt delivery 2-3 times. If all attempts fail, the order is returned to our warehouse. Please ensure correct address and phone number at checkout.
7. Damaged in Transit
If your product arrives damaged, please photograph it immediately and WhatsApp us within 48 hours of delivery. We will arrange a free replacement.
8. Contact
For shipping queries: WhatsApp +91 XXXXXXXXXX or email care@lofentindia.com